OUR TERMS OF DELIVERY AND CONTRACT

Delivery conditions

Kujalan Herkku Oy 2323133-8 (hereinafter referred to as the online store) sells products to individuals in Finland. We reserve the right to change delivery conditions and prices. The prices of the products include VAT.

Contact details for the online shop

Email: myynti@kujalantila.fi
Telephone: 040 505 9635
Postal address: Pölläntie 137, 90480 HAILUOTO

To order

The products you want to order are selected on the website by adding them to your shopping cart. The order is sent by paying for the contents of the shopping cart in the online checkout. By placing an order, you accept these terms and conditions, the prices of the products and the delivery charges. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation will show the products ordered and the price.

Payment

The e-commerce payment provider is Visma Pay (Paybyway Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via the Visma Pay online service and the statement and invoice will show Visma Pay or Paybyway Oy as the beneficiary of the payment. Visma Pay forwards payments to the online merchant. Payment is secure as all transaction information is transmitted over an encrypted connection so that no third party can see the transaction details.

A transaction is created between an e-commerce customer and an online shop. The online shop is responsible for all obligations related to the transaction.

Read more about Visma Pay: https://www.visma.fi/vismapay/

Payment methods

Through Visma Pay, you can pay with your online banking ID, wallet, payment cards (credit/debit), invoice or instalment. The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local cooperative banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Flexo and Enterpay Invoice to company.

MobilePay: you can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with a MobilePay wallet will be charged to the payment card linked to the wallet. If the debit from the payment card fails, it is not possible to pay with a MobilePay wallet in the online shop.

Pivo: Terms of use are available on the Pivo website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Flexible bill and instalment is a domestic service that lets you make your purchases quickly and securely. The flexibility is intended for individuals who have managed their finances properly. Flexibility gives you 30 days interest-free and free of charge. Once you receive the invoice, you can decide whether to pay it in full or in instalments. With instalments, you can pay for your purchases in up to 36 instalments, starting from €9.90/month. The cost of the Flexibility instalment plan is 3,90 EUR/month and the interest rate is 19,90%. You can use Jousto to pay for purchases between €30 and €3000. The lender is Aurajoki Nordic Oy. Read more about Flexibility at www.jousto.com.

Enterpay Invoice to company:

You can pay for your purchases directly with a standard invoice addressed to your company. The invoice is payable within 14 days of the invoice date. The surcharge is EUR 5,00. The biller is Arvato Financial Systems and the payment term is granted by Enterpay Finance Oy. Terms of use https://www.enterpay.fi/ehdot-palvelu/

Visma Pay contact details

Visma Pay, Paybyway Oy (business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8-16)
Postal address: Laserkatu 6, 53850 Lappeenranta

Delivery

Orders are posted on weekdays. Delivery time for products from stock is usually 3-5 working days. If the products to be delivered are made-to-order products, the delivery time is usually 1-3 weeks. Delivery costs are determined by the chosen delivery method, any additional services, the weight and size of the order. You can see the delivery costs in the online checkout before the order is finally accepted.

If a product is lost or damaged during delivery, the online store must be notified immediately, but within 14 days. The company responsible for the delivery must be informed immediately of any packages damaged during delivery.

Returns

Customers have a 14-day right of exchange and return under the Consumer Protection Act. The customer has the right to exchange or return part or all of the products ordered. Products to be returned or exchanged must be in their original packaging and in good condition. If you want to return or exchange products, please contact the online shop first and ask for return instructions. Please include your name, contact details and account number with your return for a possible refund.

Cancellation, liability and complaints

Before the delivery of the order, the order can be cancelled by written notification by e-mail.

The online shop is legally liable for defects in the products sold. In case of complaints, please contact our customer service. The consumer has the right to refer any disputes to the Consumer Disputes Board.

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